Frequently Asked Questions

Products & Materials
What materials are used in your products?
We use 100% organic cotton, linen, and other sustainable materials. Each product page includes detailed material specifications.

Are your products certified organic?
Yes, all textiles are GOTS (Global Organic Textile Standard) certified.

How should I care for my items?

  • Machine wash cold with mild detergent
  • Tumble dry low or line dry
  • Avoid bleach and fabric softeners
  • Iron on medium heat if needed

Ordering & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are securely encrypted.

Can I modify or cancel my order?
Contact us immediately if you need changes. Once processed, orders cannot be modified.

Do you offer gift wrapping?
Yes, select gift wrapping at checkout. Includes recycled packaging and gift note.

Shipping & Delivery
Where do you ship?
We ship worldwide. Rates and delivery times vary by destination.

How long does shipping take?

  • US orders: 3-7 business days
  • International: 7-21 business days (plus customs processing)

Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.

Returns & Exchanges
What’s your return policy?
Unused items in original condition may be returned within 30 days. See our Returns Policy for details.

How do I initiate a return?
Start the process through our online portal. US returns include prepaid label.

Sustainability
What makes your products sustainable?

  • Organic farming practices
  • Ethical manufacturing
  • Biodegradable materials
  • Carbon-neutral shipping

Do you recycle old products?
Yes, we offer a recycling program for worn-out linens. See our Sustainability page for details.

Account & Services
How do I create an account?
Register at checkout or through our account portal. Benefits include:

  • Order history
  • Faster checkout
  • Wish lists

Do you offer wholesale?
Yes, visit our Trade Program page for information.

Still have questions?
Our comprehensive Help Center has additional resources and contact options.

Policy Updates
Information current as of [date]. Policies may change to improve customer experience.